Publishing patient comments on our website was and is more than a marketing or improvement strategy. It is about our system’s relationship with patients.

For years, the Exceptional Value Annual Report documented the performance of the organization on all 45 of the key initiatives identified in the Operational Plan.

Health care organizations and providers have some understanding what they charge for care. But nationally, providers have a “complete lack of understanding” about the costs of health care, according to Michael Porter, Ph.D., and Robert Kaplan, Ph.D., ("The Big Idea: How to Solve the Cost Crisis in Health Care").

Utah “holds a unique distinction” when it comes to health care, according to a special report by the New England Journal of Medicine.

Waiting is such a firmly entrenched feature of healthcare that it is often taken as a given and not recognized for the disrespect it conveys.

Teaming is all about fostering a healthy working culture. It takes time and effort, but there are helpful practices to build strong, high-functioning teams.