Claire Ciarkowski, MD is an Assistant Professor at the University of Utah. As a hospitalist, she enjoys taking care of wide variety of patients in the acute care setting. She is Director of the Utah Advanced Communication Training (UACT) program. She is also the Medical Director for the medical acute care units at the University of Utah Hospital. She is passionate about improving both the provider and patient experience in the hospital and enjoys spending time teaching students and residents with the Internal Medicine program.

Nathan A. Wanner, MD is a Professor within the Division of General Internal Medicine and the Department of Internal Medicine at the University of Utah Hospital. He is the Director of the University of Utah Hospital Medicine Section, the Associate Director of the University of Utah Supportive and Palliative Care Program, and the Inpatient Chief Value Officer for the Department of Internal Medicine. As a hospitalist, he enjoys taking care of hospitalized patients with a variety of acute medical problems. His specific clinical interests include palliative care, communication, and quality improvement.

Suzette Goucher, JD, RN, is Director of Risk Management for University of Utah Health. She graduated cum laude from Weber State University with a B.S.N. in Nursing and then with a J.D. from the University of Utah. She was previously a Shareholder at Strong & Hanni in Salt Lake City, UT, where she had over a decade of experience representing physicians, clinics, hospitals and other health care providers in various medical malpractice litigation matters. She became the Director of Risk Management in 2015.

Victoria L. Wilkins, MD, MPH, is a pediatric hospitalist who specializes in provider-family communication, experience of care, and care for children with complex health care conditions. Fragile X Syndrome is a particular area of focus. She trains and coaches physicians, nurses and other health care providers in engaging in difficult conversations, conflict resolution, disclosure and resolution of adverse events, and shared decision making. She is the Medical Director of Experience of Care at Primary Children’s Hospital.