Your learners are going to make mistakes, and understanding that in a healthy way helps them grow instead of closing off, hiding, and maybe making more mistakes. That kind of learning is more powerful than giving a lecture about the ethics of medical errors.
Karen Gunning and Joanne Rolls

Most Recent
What Goldilocks Can Teach You About Problem Statements

Internal medicine residents Brian Sanders and Matt Christensen team up with senior value engineer Luca Boi to explain why investing your time honing a well-defined problem statement can pay dividends later in the ultimate success of a QI project.

TRUE Stories—Fostering a Passion for Solving Big Problems

Access to medical care isn't a given. Medical students from the Tribal, Rural, and Underserved Medical Education (TRUE) Graduate Certificate program tell us first-hand experiences that helped them build a passion for complex problem solving by experiencing big, systemic challenges up close.

Patient Insights: MyChart Messages, Updates, and Health Maintenance

U of U Health's patient family advisory councils, Patient Design Studio and Advise Utah, recently gathered feedback from patients and caregivers on patient communication. Their answers: empower me with more information. Patient Experience's Emily Izzo and Corrie Harris share insights from these advisory councils.

How Objectives and Key Results (OKRs) Build Team Focus

Objectives and Key Results (OKRs) are another goal setting framework you can use to keep project teams on track. Project management expert Kripa Kuncheria explains OKRs and provides health care examples and templates to try right now.

Using Positive Power Dynamics to Engage and Empower Teams

Although power can be good, it has negative connotations. We convened a group of local and national experts to unpack the concept of power dynamics. Nursing Director Shegi Thomas and Organizational Development Consultant Shelia Sconiers distilled our conversation into practical strategies for leaders to build positive power dynamics that engage and empower teams.

How a Goal Pyramid Can Help Translate Strategy Into Action

Strategic planning can feel overwhelming—good thing there’s a framework to help make it easier. Project management expert Kripa Kuncheria introduces Goal Pyramid—a strategic framework for goal setting that helps translate big ideas into manageable actions.

Your Guide to the Updated Masking Policy for Teams, Patients, and Caregivers

As we transition from universal masking to optional masking, we can expect a wide range of emotions from our teams, patients, and their caregivers. Providing clarity is one of the kindest things we can do for our teams and patients in the midst of change. Use this guide to help talk about it.

Standard Work

Standard work is the most efficient way to accomplish a job quickly and accurately supported by visual guides. VA internist Sarah Hall and nurse practitioner Jamie Clinton-Lont team up with senior value engineer Luca Boi to share how they used standard work to make pain management safer for veterans.

Six Tips for a Standout Poster

Poster sessions can be a great way to disseminate information and communicate your work, but so often they are busy, crowded with text, and difficult to make sense of. Clare Kranz, Evidence Based Practice specialist and assistant professor, breaks down how to create simple posters that deliver big impact.

What is a Goal Setting Framework?

You’ve heard of setting goals, but what about a goal setting framework? Project management expert Kripa Kuncheria helps us organize our teams’ efforts by outlining goal setting frameworks with simple step-by-step options to try right now.

How to Set a SMART Goal

SMART Goals are a great starting point for any project. Project management expert Kripa Kuncheria helps us organize our teams’ efforts by outlining this goal setting framework with a simple step-by-step guide to try right now.

How to Turn a Gut Feeling into a QI Project

Your gut tells you a process could be better than it is—how do you back that feeling up with hard data? Senior value engineer Luca Boi shows how undertaking a baseline analysis can jumpstart your improvement project.