Rachel Weir and Josi Rust share how the U Health system identified a gap in caring for patients struggling with depression and the screening initiative their team has designed and scaled to improve mental health screening and outreach.
Physicians Jeffrey Clark and Michael Moss provide a deep dive on specialized substance use disorder (SUD) services at U of U Health for both ambulatory and inpatient settings, that bring a provider-supportive and patient-centered approach to SUD care.
For medical professionals working night shifts, getting adequate sleep can be a challenge. The Resiliency Center’s Jamuna Jones and Clinical Nurse Coordinator Brooks McAuliffe share an evidence-based “Top 10 Tips” from the CDC's NIOSH training to help night shift workers sleep better.
Evaluating your improvement project is the next step in the evidence-based practice (EBP) process.
The patient experience team shares resources to build coordination and teamwork centered on the needs of patients, caregivers, and families.
Our words can build, or erode, trust with others. Manager of Patient Experience Operations Ember Hunsaker offers insight into how our words may be helping, or harming, those around us and how to balance the scales.
Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.
What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.
What do patients want? University of Utah Health’s patient experience team reveals what fifteen years of evolving qualitative analysis of hundreds of thousands of patient voices have taught us.
Looking for a refresher in simple behaviors that matter to patients? Manager of Patient Experience Operations Kathryn Young shares a framework that works for all areas of care.
In an organization as big as U of U Health, it’s hard to know where our work fits into the big picture. System Planning Manager Cassandra Taft highlights five ways teams can meaningfully contribute to Operational Plan priorities, regardless of job role or responsibility.
Senior Operations Project Manager Harlan Wallace shares how the U of U Health Regional Network has invested in building partnerships directly with rural healthcare facilities to unravel the root causes of opioid addiction, working together to implement meaningful change.
