As you huddle and discuss your PINS, you'll notice that some will be simple to solve as a team, while others feel overwhelmingly beyond your control.

Use this "How to Resolve PINS Guide" to determine the level of difficulty to resolve (L1-L4). It can help you understand how long it will take, who might be needed, and if/when to advance to other councils for assistance. 

"Level 1: Just-Do-It" is used for PINS that are straight forward and easy to resolve within a few days to a week. It involves identifying and completing a series of basic tasks using a Task List until done. 

Download the Just-Do-It Template and follow the step-by-step guide here.

"Level 2: Plan-Do-Study-Act" is for PINS that impact the local team and department only. PDSA involves completing 2-3 basic improvement cycles that range anywhere from 7-45 days to complete.

Download PDSA Templates and follow the step-by-step guide here.

“Level 3: Complex” is when the solution is unclear, stakes are higher, and resolving it will require data, resources, time, and/or approval from multiple people.

Over the next three months, Mentors, Excellence, and Coordinating Councils are learning how best to resolve Level 3 PINS for shared governance.

For now, teams only submit Level 3 PINS via the Shared Governance app.

“Level 4: Research/System” is when the solution is unknown, and it that may require a research study, innovation, or significant system support to resolve. These are often the big systemic problems with no easy fix (e.g., campus parking, addressing patient behavioral issues), or solutions that require a research project or innovation.

Over the next three months, Mentor, Excellence, and Coordinating Councils are learning how best to approve and resource Level 4 PINS for shared governance.

For now, teams only submit Level 4 PINS via the Shared Governance app.

As always, visit the Shared Governance Pulse site for the most up to date information.