elationship building isn’t typically the focus of medical training but is a necessary skill for truly excellent clinicians. The Complete Clinician Model is a framework for integrating relationship management skills into medical training. It merges acquired skills and knowledge along with the science of relationship building to effectively promote cooperation and trust among teams, empowering them to improve patient outcomes.  

The Complete Clinician Model uses four quandrants to demonstrate the development of relationship skills and knowledge acquisition, both of which are essential to maintaining positive clinical outcomes. Trainees begin in the bottom left square. As they progress through training and clinical experience, they work to achieve high levels of clinical knowledge and relationship management, eventually reaching the “golden” quadrant in the top right. These quadrants are just the beginning to becoming a truly excellent clinician. There will always be opportunities to improve, no matter your expertise or experience level. It's crucial to act on these opportunities in order to continue providing exceptional patient care.

For a quick overview:

• Read "The Complete Clinician Model" Accelerate article (3 minutes)
• Watch this brief video about the framework (2.5 minutes)
• Download "The Complete Clinician Model" quick-guide (1 page)
• Read "The complete clinician model" paper, Baylor University Medical
  Proceedings (2020) 

Tools

This toolkit provides resources for individuals and teams to build and integrate relationship management skills into their daily training and work. Each section covers one of the five catalysts of the Complete Clinician Model. Catalysts help teams maintain a dual focus of knowledge acquisition and relationship management. These catalysts are are not all-encompassing, however. To become truly excellent clinicians, it's imperative to have an improvement mindset—continuing to learn, hone skills, and evolve as a clinician. 

Catalysts