Patients experience multiple handoffs, or transfers of care, during their visits, surgeries, hospitalizations, and scheduling. Every handoff is an opportunity to demonstrate trust and safety. Utah’s Patient Experience team shares universal best practices to apply.
What do we hope to “recover” in service recovery? An apt synonym for “recover” in our context is “heal.” When we engage in service recovery, we hope to heal mistakes so that we can recover trust and continue to heal bodies and minds. Patient Experience manager Kathryn Young walks through steps for better service recovery.
What do patients want? University of Utah Health’s patient experience team reveals what fifteen years of evolving qualitative analysis of hundreds of thousands of patient voices have taught us.
Health education is a service that local community-based organizations want to provide underserved community members with and that can help our direct care teams. University of Utah Health’s Community Engagement team works with the community to provide foundational health education support in 17 languages.
Looking for a refresher in simple behaviors that matter to patients? Manager of Patient Experience Operations Kathryn Young shares a framework that works for all areas of care.
In an organization as big as U of U Health, it’s hard to know where our work fits into the big picture. System Planning Manager Cassandra Taft highlights five ways teams can meaningfully contribute to Operational Plan priorities, regardless of job role or responsibility.
Acknowledging and respecting cultural holidays has become an essential aspect of fostering inclusivity and strengthening employee engagement. U of U Health Hospitals and Clinics Chief Operating Officer Gina Hawley shares valuable insights on how leaders can navigate conversations about cultural holidays and create a supportive environment for their team members.
In 2019, University of Utah Health joined the Healthcare Anchor Network (HAN), a nationwide group of healthcare systems working together to tackle structural determinants of health and create equitable health outcomes. U of U Health HAN leaders RyLee Curtis and Lisa Dyson share what this partnership means for our local health system and communities.
In a bustling clinic, a unique bond emerged, bridging generations and transcending medical roles. Tribal, Rural, Underserved Medical Education (TRUE) medical student Brighton Alvey shares her story of weaving a tale of resilience and hope through listening, teaching that healing is as much about shared narratives as it is about prescriptions.
Mark your calendars for February 1, 2024! The Resiliency Center and the Center for Health Ethics, Arts, and Humanities are gearing up for the sixth Healthcare Stories event at Kingsbury Hall. This year's captivating theme, "Promise," invites healthcare professionals, patients, and community members to explore futures imagined, unexpected journeys, and transformative relationships.
Is a more meaningful meeting possible? The Effective Communicator teams up with Megan Call of the Resiliency Center to help you start your meetings right.
Senior Operations Project Manager Harlan Wallace shares how the U of U Health Regional Network has invested in building partnerships directly with rural healthcare facilities to unravel the root causes of opioid addiction, working together to implement meaningful change.
