What is Standard Work?
Standard work is a visual guide to accomplish a job quickly and accurately. Using standard work increases the speed of production, improves quality, and creates a more enjoyable, predictable and safe work environment.
Standard work shows the process—that’s important. It’s visual. It uses abbreviated key visuals to simplify the process for others. It includes the sequence of steps and highlights methods for avoiding common or costly errors.
Standard work is strategically placed in the flow of the work for so it can be immediately accessed and referenced by those performing the work. It’s not a work operating procedure or training. Standard work must be designed by and for those performing the work. Their expertise is critical to ensure repeatable results.
In keeping with this principle, we asked our resident etiquette expert, Patient Advisor Mary Martha Tripeny, to create standard work for thank you notes. Print it out and keep it next to your thank you note stash. It might just make saying thank you easier.
The Mary Martha Method
Mary Martha Tripeny
If in previous dojo posts, you still haven’t found what you’re looking for, today’s post will satisfy your desire. In it we describe the mysterious ways of Drs. Chris Hull’s and Mark Eliason’s clinic practice. Unless you’re a patient, you can’t witness their clinic, but this post is even better than the real thing.
Facilitation is the art of guiding a team through a problem-solving process. It requires a set of skills that can be learned. In this week’s dojo Steve takes on the first of many facilitation topics. This is where we leave the linear process space and enter the equally important but circuitous people space.
Improvement science is about making everyday tasks easier and faster. This week, Steve uses the 6-phase value improvement methodology to build a highly-reliable morning routine.
