Reasons to Build a Process Map
It’s part 2 of 4 in our series on process mapping. This post is about the reasons to build a process map. They’re inexpensive and so very often bear fruit for your effort.
Most Recent
Common Facilitation Challenges When Process Mapping
It’s the third consecutive post in the Dojo’s summer of process mapping. Today I discuss 4 common facilitation issues LSS practitioners can avoid prior to, and during a mapping effort.
An Evidence-based Case for Teamwork
The hard work of improving value includes leading and engaging a team. Two improvers, Emily Carlson and Dr. Lauren Wood, share how they kept their teams engaged throughout a long (and sometimes inconclusive) improvement process.
Common Mistakes When Process Mapping
It’s post 4 of 4 in the Dojo’s process mapping series, which means summer is almost over. Today’s post is a listicle of technical items to watch for in your process map.
Patient Engagement at the HOME Program
Dr. Kyle Bradford Jones describes how UNI’s HOME program solves its biggest problems and prevents patient burnout by asking patients for actionable input. The HOME program designs improvements with patients, rather than for patients.
How UNI Decreased Delay to Admission (And Improved Team Engagement)
Want to show your new employees that you respect them and you’re committed to making things better? Social work manager Kevin Curtis used University of Utah Health’s value improvement methodology to confront one of the most common challenges in health care—getting patients from the ED to a bed. Using concepts from lean and six sigma, Curtis identified waste, prioritized root causes, and fostered his team’s shared purpose in getting patients quickly to care.
Avoiding a Fashion Faux-pas: 6 Steps To the Perfect Tie Length
Improvement science is about making everyday tasks easier and faster. This week, Steve uses the 6-phase value improvement methodology to build a highly-reliable morning routine.
Why Rounding Works for Patient Satisfaction
Research* shows that nurse leader rounds improves a patient’s experience. This practice remains high on the list of manager “must-do’s.” But where to start, and how to keep going? Nurse Managers Melinda Patterson and Jane Nielsen share their practical approaches to moving this idea into action.
There’s No Place Like Home After Joint Replacement
The joint replacement team—Drs. Pelt, Gililland, Peters, PA Jill Erickson, and clinic manager Piper Ferrell—explain why going home after a joint replacement is better than going to a post-acute care facility. Their data shows that going home means better value for the patient: a healthier recovery at a lower cost.
Unraveling Payment: Retrospective vs. Prospective Payment
We asked Zac Watne, Utah’s payment innovation manager (he gets paid to understand the volatile world of payment reform) to give us a primer on “bundles.” Regardless of change happening in healthcare, thought leaders predict that payment reform, and specifically bundled payments, are here to stay. Why? Bundles deliver care with improved outcomes at a lower price all over the United States. In this post, Zac outlines the difference between retrospective and prospective payment.
Check Sheets: One Weird Trick to Gather Meaningful Data
This week, Steve describes a genius (yet simple) data collection tool: the check sheet. Colline Prasad and the SSTU nursing team used check sheets in their work reducing call lights, a project that turned out to be a triple-win; an intervention that improved patient perception of responsiveness, increased patient safety, and decreased nurse distraction.
The Effective Communicator: Sticking the Landing
The Effective Communicator is back to answer your troublesome communication questions. This week: how to keep your audience's attention.
