Quoteworthy
By becoming better at giving and receiving feedback, we can facilitate truly effective learning for ourselves, our colleagues and our patients.
Kathleen Timme and Pete Hannon

Most Recent
Fishbone Diagram: A Tool to Organize a Problem’s Cause and Effect

Problems. We all have them. Whether it’s a check engine light or an adverse patient safety event, we first need to discover what’s causing the problem before trying out solutions. Senior Value Engineer Luca Boi and a team of Oncology residents get to the root cause using a fishbone diagram.

Overcoming the Challenges of Telemedicine: Part 2

M.ED host Kerry Whittemore sits down with Stephanie Lyden, a stroke neurologist and telemedicine champion, to discuss how to overcome the challenges of telemedicine to have the best virtual encounter, as part of the Medical Education for the Practicing Clinician podcast series.

Overcoming the Challenges of Telemedicine: Part 1

M.ED host Kerry Whittemore sits down with Stephanie Lyden, a stroke neurologist and telemedicine champion, to discuss how to overcome the challenges of telemedicine to have the best virtual encounter, as part of the Medical Education for the Practicing Clinician podcast series.

How to Talk to Your Vaccine-Hesitant Patients

M.ED host Kerry Whittemore interviews infectious disease expert Andrew Pavia to learn evidence-based ways clinicians can address vaccine hesitancy, as part of the Medical Education for the Practicing Clinician podcast series.

Let the Process Map Be Your Guide

Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help clarify complex processes.

How Project ECHO Provides the Best Care for a Patient

In this episode of M.ED, Kerry Whittemore and Terry Box, Associate Professor in the Department of Internal Medicine in the Division of Gastroenterology, discuss his work with Project ECHO as well as his own experience as a liver transplant recipient.

How to Sustain Your Patient Experience Culture

Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.

Pebble in Who’s Shoe? PegPad Patient-driven Design

Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.

How to Improve Your Webside Manner

For patients, interpersonal and communication skills are the primary indicator of the provider’s competence and expertise. In this article, Graham Walker, Jeff Elton, Erin McCormack, Nickole Canfield, and Mari Ransco outline widely regarded best practices and resources for webside communication.

Podcast Episode 102: Can We Eradicate New HIV Infections in Utah?

What would it take to eradicate new HIV infections in Utah? Rylee Curtis and Peter Weir sit down with Adam Spivak, co-founder of Utah’s only free PrEP clinic, and Ahmer Afroz, executive director of the Utah AIDS Foundation, to discuss the challenges of community health in Utah. This is Part 2 of a two-part episode.

2021 Well-being and Resilience Poster Fair

The Resiliency Center's Wellness Champion Program shares posters from this year's Annual Well-being and Resilience Poster Fair.

New Podcast: Intersections of Innovation and Community Health Care Episode 101: HIV/AIDS and Activism in Utah

Around 120 Utahns are diagnosed with HIV/AIDS every year. Rylee Curtis and Peter Weir sit down with Adam Spivak, co-founder of Utah’s only free PrEP clinic, and Ahmer Afroz, executive director of the Utah AIDS Foundation, to discuss the origin of HIV/AIDS and its prevention and treatment in Utah. This is Part 1 of a two-part episode.